24-hour customer service, always available to help with any issues! There is a free shuttle bus directly to the pickup location, which is quite convenient!

There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.

The free mileage is only 100 miles per day. I didn't notice it when I placed the order, which is my responsibility, but they charge $2 per mile over the limit. I checked with other companies, and they usually charge $0.75 per mile. A round trip from Los Angeles to Las Vegas is over 500 kilometers, and visiting surrounding natural attractions would require over 1,000 miles. The rental car company staff said 100 miles per day is enough for city driving, but if I just wanted to drive within the city I would take Uber. If I didn’t plan to drive between states, why would I rent a car? I asked the rental company if I could get a mileage package or discount, but they refused bluntly and were very rude. My friend's rental car had a small gas tank. Before returning the car, we filled it up to 3/4 of the tank for $25, used 1/4 of the tank to drive to the return point, and they charged us $30. We reserved a child safety seat, the cheapest one, which didn't weigh much but cost $10 per day. We found the rental contract which stated $5 per day and got the price corrected. The office was messy, and all the customers I saw were Chinese. I wonder if the poor service attitude is because most of their customers are Chinese.

Scheduled pickup time was around 8:30, but staff only arrived at 9:30 due to some reason. Understandable, but punctuality would be better.

Satisfied