At Barcelona airport, AVIS was the only car rental company with a queue for car pick-up, while others were deserted. This shows its popularity; the service was naturally attentive and excellent.
There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.
The front desk staff didn't speak much English when I first arrived, which made communication a bit difficult. However, the car pickup experience was excellent. I rented a compact Golf but received a nearly new Volkswagen Tiguan with only 6000 kilometers on it. The car was in top condition, though being a four-wheel drive, it consumed more fuel. Returning the car was simple; I just handed over the keys and there was no deposit fee. They only charged me the rental fee upon return. Overall, aside from the front desk's limited English, everything was great. I would consider renting from AVIS again, even though it's a bit pricey.
The staff drove the car to us when we rented it, and the return process was very smooth. They took the car from the front door without inspecting the exterior much.
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