France

The service attitude was very good. We arrived a bit late and there were no cars left, but the rental company immediately arranged another vehicle which was nearly new. Very impressive.

The reserved car model was not available, and they suggested another model at a much higher price. If you don’t speak the language well, it's easy to get confused. They didn't personally show the car and didn't inform about nearby gas stations for refueling when returning the car.

The store location is extremely hard to find, and the pickup area is not in the same zone as the reception. Communicating with the staff at the reception, who speak poor French-accented English, is difficult. After completing the rental procedures, the staff provided just the route to the pickup area without any guidance, and no one told us about the parking entrance for returning the car. When returning the car, there was an extra charge of 40 EUR. The staff responsible for the car check said he only handles the car condition check and is not responsible for explaining the rental charges. It was already 10 PM, and we couldn't communicate with the store staff anymore, so we had to pay an extra 40 EUR. Later, I found out that the reception staff had sold us a full insurance package for 14.04 EUR, despite us clearly stating that we didn't need their insurance. There was also another unclear insurance charge of 9.25 EUR on the bill, and a service fee of 13.9 EUR. This was our first time renting a car abroad, and we ended up paying an extra 40 EUR. Very dissatisfied! AVIS, known as the top overseas car rental company, uses this method to make (trick) money, which is really disappointing! I won’t choose this company again!

The store is difficult to find as it is located in an underground parking garage. You have to enter through a small entrance and go down to the third basement level.

Staff are patient and courteous, free upgrade.