The service quality of Avis staff varies. During this rental experience, the gentleman assisting with car pickup, the lady on the customer service line when the car was damaged, and the gentleman who helped with the car exchange at Marseille Airport all displayed professionalism and a willingness to assist. The most disappointing issue occurred after returning the car and traveling back home, with Avis repeatedly charging unexplained fees despite confirmed billing details at the time of return. Currently, Zuzuche is helping to verify the charges.
The store location is extremely hard to find, and the pickup area is not in the same zone as the reception. Communicating with the staff at the reception, who speak poor French-accented English, is difficult. After completing the rental procedures, the staff provided just the route to the pickup area without any guidance, and no one told us about the parking entrance for returning the car. When returning the car, there was an extra charge of 40 EUR. The staff responsible for the car check said he only handles the car condition check and is not responsible for explaining the rental charges. It was already 10 PM, and we couldn't communicate with the store staff anymore, so we had to pay an extra 40 EUR. Later, I found out that the reception staff had sold us a full insurance package for 14.04 EUR, despite us clearly stating that we didn't need their insurance. There was also another unclear insurance charge of 9.25 EUR on the bill, and a service fee of 13.9 EUR. This was our first time renting a car abroad, and we ended up paying an extra 40 EUR. Very dissatisfied! AVIS, known as the top overseas car rental company, uses this method to make (trick) money, which is really disappointing! I won’t choose this company again!
The car was very new. I got a Renault two-door four-seater that had only driven 1750 kilometers, diesel automatic. It was very fuel-efficient, only consuming 5L per 100km even in the break-in period. It was also very convenient. Since I had chosen full insurance, the staff at the rental office tried to upsell me to a different car. You just need to confirm the total price you booked for in your home country. No matter what they say, they will handle it for you. You don't need to worry about anything else.
About QEEQ:10.0/10
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