They added mysterious insurance to the order. You must be careful. Even after we told them we didn't need it, they still added extra insurance. The rental company didn't deal with it, so we had to accept the loss.
“new car, counter not at the airport but a schuttle took us to the rental facility, all self service.”
About Alamo:9.0/10
new car, clean.
About QEEQ:10.0/10
At the counter desk, i had to fill in all the required information, but they know this already because we gave it with the reservation. We forced to use the tablet and a service team was standing over there doing notting. I had appreciated they did the fill in or better reuse the information from the reservation. Took us 30min extra.
We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.
The lady at the counter proposed any upgrade saying it would be a diesel car so more economic. But at the pickup it was not a diesel car. Very desapointing to pay for that.
“The time spent picking up the car at the airport terminal was far too long. Long queues.”
About Alamo:7.7/10
When renters have pre-booked and provided all the driver information they should receive quicker service than someone who has not pre-booked but this does not appear to happen!
About QEEQ:8.0/10
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