Very satisfied

The staff from AVIS was rude when I rented the car. My contract included a GPS, but they didn’t provide it proactively. They also gave me a car with some minor issues. Thankfully, as an experienced renter, I could handle it. However, newcomers might not receive good service.

Had to wait in line for almost an hour

There were many people picking up cars, but the service attitude was good.

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.