I was forced to buy additional insurance without my knowledge, and over 200 euros were charged to my credit card without reason. Awful service! I didn't even get the Volvo I booked.

The store at Avignon TGV station shares the same location with Avis, and the service was very enthusiastic.

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

Arrivée à l'aéroport avec 1h en avance. Refus au guichet de débuter la longue procédure de récupération. Nous devons revenir, refaire la queue une demi-heure, puis attendre la remise des clés, 25 min. Finalement, nous nous installons dans la voiture une bonne heure après l'heure de réservation.

VOLVO CAR WAS ADVERTISED AND WE WERE GIVEN A HYUNDAI, COUNTER PERSON SAID IT WAS SAME CATEGORY. IT DEF IS NOT THE SAME CATEGORY. THEY ALSO TRIED TO UPSELL AND WE WERE NOT INTERESTED. VERY DISAPPOINTING AS WE WAITED IN LINE FOR ALMOST 2 HOURS. FALSE ADVERTISING FOR THE CAR. NEVER AGAIN,

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