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Picking up the car was fairly convenient.

Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

The customer before us took an hour to process, causing a late pick-up for us.

Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!

On returning the car at 9 am, there was only one lady at the check in counter inside the office. She was also the one that had to go out to check the vehicle conditions, the fuel used etc and can process 1 customer every 15 minutes or so. There were 6 people on line and you can estimate how long it took her. I almost missed my flight because of this!