San Francisco-San Jose-Yosemite-Monterey-Carmel-Highway 1-Solvang-Santa Barbara-LA-San Diego-Joshua

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

Had to wait in line for almost an hour

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.

Customer service at San Francisco airport was indifferent.

The cars from Avis in San Francisco are not very new. When I went to pick up the car, they informed me that the reserved model was not available and gave me a very old Ford instead, claiming it was the only similar model available. If I wanted to change cars, I had to pay extra. I saw many similar models at the pickup point, but after checking and returning to the counter, they still insisted it wasn't the same type and that I had to pay extra. The attendant was Chinese and tried to overcharge me just the same. I thought a big company like Avis wouldn’t have such issues. Finally, after arguing with the manager, they gave me another car, which they claimed was an upgraded Ford Explorer.