Frequent Business Traveler

The service staff we encountered were quite average in attitude. They tried to sell insurance and a full tank of gas, but after we declined, they didn't push further. We were free to choose any car; the RAV4 has a larger trunk compared to the Jeep, fitting three large suitcases and one small suitcase.

The service of Alamo car rental company is good, no issues. However, I raised the following objections during the contract signing, which put me in a very passive position!

Great and very convenient.

There were quite a lot of people in line in San Francisco, I waited for nearly half an hour. Returning the car in Vegas was very quick, but the pre-authorization held my funds for almost a month.

Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.