Extremely friendly staff, none of the aggressive insurance selling that people warned about. They just suggested buying insurance, but I showed them my policy from home, and they didn't push further. The process was very pleasant and straightforward.

I arrived early, 2.5 hours before the scheduled pick-up time. With my limited English, I managed to complete the rental process with the help of an African American guy at the counter. Since I was early, the reserved car wasn't back yet. They switched me to a car of the same class. The picture showed a Nissan, but I couldn't find a Nissan in the lot. When I asked the staff, he casually pointed to the area and said I could pick any car I liked. How generous! When returning the car, I drove to the designated spot where a white guy scanned the rental code, checked the gas and mileage, printed a receipt from his device, and everything was done in just 3 minutes. Quick and easy.

Quite convenient.

Just average

The service of Alamo car rental company is good, no issues. However, I raised the following objections during the contract signing, which put me in a very passive position!