The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.
The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.
I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
Great customer service didn't have to wait. Would defiantly book with you again
About QEEQ:10.0/10
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