There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

Three complaints: 1. I booked a Mercedes CLA, but received a Renault Arkana, which I consider an unreasonable downgrade; 2. The wipers were severely worn out, making visibility poor on rainy days, the rental company did not maintain the vehicle properly; 3. The first car had a severe malfunction, losing power on the highway, which was very dangerous.

I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.

The staff was friendly, but there were significant hidden charges that exceeded the total cost of rental and full insurance. There was no paper contract and no Chinese contract (despite the platform clearly indicating that Chinese contracts were available). Requests for the paper and Chinese contracts were denied.

Great rental experience. The car had a tire issue in the middle, but we went to a service point to change the car. It was a bit inconvenient but still quite good.