Fair

I had a flat tire during my trip and called for assistance. It took a long time to resolve and was quite complicated. They could only help me the next day. When I called again to ask questions, their attitude was average.

1. Took the car away early and didn't return it; 2. Multiple contact attempts were ignored; 3. Both parties shifted responsibility without resolution; 4. Poor vehicle quality, had a flat tire and no spare tire; 5. Charged the full amount in advance, but didn't provide a car for the last 5 days, and nobody addressed this issue to date.

The full size wagon I booked online was not available at the time of the pick-up and I was given a full-size car; it was tight for a family of five with luggages. Also, I was not given a fare adjustment for the downgrade. Other than that the booking, pick-up and drop-off experience was excellent.

Everything went smooth, easy and without any hassle. The car was exactly what I had wanted, small, fuel efficient and perfect for our needs.

I don’t think anything could have been better in my case.