The wait time for picking up the car was a bit long.

The car pickup was slow, making customers wait for almost an hour; the car was not in good condition, as soon as we hit the highway, it warned us that a tire pressure was low, making us nervous throughout; contacting the rental car customer service to return the car, we were told they could only try to apply, with no guarantee of success; reluctantly, we had to visit a repair shop the next day to check if the tire needed repair or the car needed replacement. Initially, a repair shop employee checked the tire and suggested we change the car due to poor tire condition. Since the Los Angeles airport store was too far, we tried the Pasadena store to see if we could swap cars. However, they told us they had no available cars and found no issues with the tire after their inspection, leaving us confused. Finally, to avoid trouble, we decided to use the car temporarily but had to abandon our plan to drive to San Francisco and only explored Los Angeles and nearby areas for immediate assistance, if needed. Luckily, no major issues occurred in the following days.

Very good

Great service, convenient pick-up and drop-off. The car had over 10,000 kilometers on it and was not very clean, likely not washed properly.

Very convenient and fast.