We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.
BAD SERVICE AND HOTLINE NOT WORKING!
Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am.
The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected.
Very bad service and bad experience.
NEVER HIRE APEX CAR AGAIN!!!!!!
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