This time, I rented a car from the AVIS location at Boston Airport, and it was the worst car rental experience I've ever had in the U.S. The staff at the location had a very rude and unfriendly attitude, and their customer service was extremely poor. I will never rent a car from the AVIS Boston Airport location again and will also remind my friends to be cautious.
Queueing to pick up the car at noon took over an hour. The longest lines were at Dollar/Thrifty, followed by Avis/Budget. The prices weren't cheaper than Hertz, but the lines were much longer. The adjustment for the driver's seat forward and backward was broken, but luckily the height adjustment worked as a workaround. Changing the car would require waiting.
The elderly gentleman at Avis was very nice, but they often don't have the specified model. Upgrades cost extra. If it's not our fault the model isn't available, we might get a free upgrade depending on our attitude. Unfortunately, this time we paid more and got misled.
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