1. The store did not provide the specified car model and did not offer a similar type; 2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint; 3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB; 4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful; 5. All complaints to the rental company received no effective responses, and they were unreasonable.

Shared location with Enterprise, same service. A £200 deposit was taken when picking up the car and refunded upon return. It took around 30 hours to get the deposit back into my account. They only checked the tires and exterior when returning, even though it had rained and was a bit dirty, it didn't affect the inspection.

The car meets our expectation. Pick up and drop off are easy. Staffs are good.

Easy to book. Everything is great.

スタッフの対応が素晴らしかったです。 車自体もココから選べと言われたので ベンツにしました。 勿論無料で。 アップグレードや保険の勧誘が心配でしたが全く有りませんでした。

Everything was good. just had to wait a bit for the pick up as there was a few other customers