Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.

The insurance requirements are very strict. If you don't buy insurance there, the pre-authorized deposit will be very high.

Waited in line for 2 hours with only a few people ahead, and was fined for late pickup.

After refunding the deposit, they deducted 100 euros without notifying, and there was no response from customer service for over half a month.

The wait at your counter was appalling... after an hour queue at passports we did not need another hour + wait with kids.