Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.

Easily found upon landing in Auckland, and the staff was patient despite my poor English.

The process was convenient, the car was new, but there was an issue picking up the car in Picton

This was the worst car rental experience I've ever had. The receptionist spoke non-native English and tried to lecture me instead of arranging the North Island (Wellington) drop-off time because I didn't have a ferry ticket. She tried to educate me on planning my trip and booking hotels in advance, not understanding that it's a free-style trip. The website provided a drop-off location and time option for the North Island, and I made my selection online. There was no indication that the rental couldn't be processed without a physical ferry ticket. Your website's information was misleading. The service of this 9.3-rated international brand you recommended was worse than other companies I've used. They gave me a car key and made me push the cart with all my luggage to the car park, where there was no service personnel from your company, only others. After taking my credit card, the staff charged it without informing me, and I immediately saw a charge of over 60 NZD from my bank. I didn't enter a PIN or sign anything. This is not efficient service and raises trust issues. The last rental company from Auckland did not have such unprofessional service. This experience has made my vacation complicated. If using your website's process, please fulfill your responsibilities and coordinate properly. Do not create problems for customers, and ensure transparent communication.

Large company, well-regulated