Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!

I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.

Pros: The line wasn't too long. Although there was only one person at the counter, they were very efficient. Cons: They will try to sell you insurance and keep emphasizing the disadvantages of not buying it, even though I already bought insurance on QEEQ and it was indicated on my receipt. The staff still tried to sell me more insurance.

全般的に満足です。ただ、pick up の際、手続き後に口頭で別のフロアで名前が呼ばれるとのことでしたが、その場で書類をなにも貰わなかったため、待たされた際に手続きが正常に行われているか心配で、配車スタッフに進行状況を尋ねる必要がありました。結局、問題ありませんでしたが。

初めて利用しましたが、つつがなく旅をすることができました。また使いたいと思います。

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long