The service from Europcar was very poor. The reception's attitude and speed were both very unsatisfactory. Additionally, the car I booked was different from the one provided. When I asked if there were any other available options, they didn't even bother to check and simply told me there were none.
It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption.
Check in was handled quickly by friendly counter staff.
I will be using QEEQ again and highly recommend to anyone seeking to hire a car.
“Terrible. Paid extra for a large suv and given a med side suv. Will share experience around.”
About Europcar:6.0/10
Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.
Car broke down. No car replaced. Roadside assistance helped to towed the car. We help to pick up the car and return the car once it was repaired 3 days later. We are promised no extra charge. But end of the day, we have extra charge to my cards. And case is still investigation with europcar
About QEEQ:8.0/10
Car broke down. No car replaced. Roadside assistance helped to towed the car. We help to pick up the car and return the car once it was repaired 3 days later. We are promised no extra charge. But end of the day, we have extra charge to my cards. And case is still investigation with europcar
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