Small company with limited vehicle options. The reserved model is often unavailable. Their policy on vehicle damage seems somewhat questionable. Without purchasing insurance, if any damage is found, the rental company will charge €900 per damage. When driving, no one can guarantee to avoid all problems. Essentially, this forces renters to buy insurance.
The car rental company tries every way to increase costs. Even after purchasing full insurance, they repeatedly emphasized that any minor scratches on the car would result in a 900 euro deposit deduction. When buying cross-border services, they initially quoted 12 euros but ended up charging 15 euros. When asked why, they simply shrugged and said, 'I don't know.' Overall, it was not a very pleasant car rental experience.
I am very satisfied with the overall service. Always read reviews before heading out, they can be really helpful. The customer service responds quickly and is very patient. It truly made me feel like I had someone to rely on while away. I especially want to thank the agents I spoke with on the phone. Great job!
This rental company is very dishonest. They swapped your car at pickup and the car was full of damages! When returning the car, they said everything was fine, and after signing off and leaving, they charged an additional 800 euros from the deposit for new damages. The damages noted on the inspection sheet were already there upon pickup! Luckily, we had photos as proof. Such behavior is really terrible! I highly do not recommend renting from this company!
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