Picking up and returning the car was very convenient, and the vehicle was in excellent condition and very new.

The car provided was a local model, not the Highlander we booked. The rental office insisted it was the same model, but the interior space was noticeably smaller, similar to a RAV4. Fuel consumption was about 30% higher than the Highlander.

I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.

Avis employees were very nice and helped explain all our questions! A very pleasant car rental experience!