Overall, the service was quite rigid. They promised to prepare a car that could cross into Italy, but upon arrival, they informed us that there was no suitable car. After delaying for two hours, the rental company told me I could go to Switzerland to change the car, so we had to start the trip with a Volkswagen Multivan.

Did not inform about additional charges, directly printed it on the German contract, and deducted the amount from the credit card after dropping off the car.

Pretty good. If you need to pick up the car, it's best to take the T1-T2 shuttle bus instead of walking back and forth. The pickup process is very quick, just a couple of sentences and you're good to go.

The credit card was charged 4 times! They insisted it didn't happen, and the issue is still unresolved. My credit limit has been maxed out and I can't use it anymore.

We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.