Overall, the service was quite rigid. They promised to prepare a car that could cross into Italy, but upon arrival, they informed us that there was no suitable car. After delaying for two hours, the rental company told me I could go to Switzerland to change the car, so we had to start the trip with a Volkswagen Multivan.

Overall it's alright, but I still haven’t received the invoice. I've rented cars in Europe dozens of times and this is the first time it has been delayed this long.

They forced us to upgrade the vehicle and overcharged us! How is an Audi A4 an upgrade from a Mercedes B? Ridiculous!

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

Everything smooth