The road signs were very unclear, causing us to arrive at the car rental company an hour and a half late. Dragging two 24-inch suitcases made it extremely difficult to find the rental company. They claimed there were no cars available due to our lateness and demanded extra money for a different car. To avoid further delays in our schedule, we agreed. After negotiating with the rental company, they agreed to refund the additional fee, but!!! After returning the car and coming back home, they charged the same amount again under a different excuse! Extremely frustrating and infuriating!

Due to not meeting the age requirement for the rented vehicle, the order was unusable. I had to pay separately, and it was very expensive. The car was also small, and couldn't fit all our luggage.

Scheduled pickup time was 9:00 AM, but no car was available when we arrived. After nearly an hour of coordination, they asked us to go to the train station to get the car (returning the car still had to be done at the originally agreed location). We then waited for almost another half hour. Finally, a black Santa Fe arrived, but it was already very rushed, and the lighting in the underground parking lot was dim. We noticed the rear bumper was visibly damaged. The next day, when returning the car, the staff had a tough attitude, claiming there was a barely noticeable dent of about 4 cm in diameter on the front of the hood. It was so unfair. Despite all our explanations, the deposit (£250) might be used entirely for compensation, and insurance couldn't cover this (even though we had full coverage). Terrible service!

I ordered a Range Rover (Luxury SUV) and got a Mercedes CLS. Good car all the same.

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.