Satisfied

The reception was warm and efficient, with straightforward pick-up and drop-off procedures and no hidden charges.

Very satisfied; the car we received was a new model with only 500 kilometers on it. There were three significant scratches during the car inspection, which were confirmed by the store, and returning the car was hassle-free.

The staff at the Madrid pickup location had poor English skills, making communication difficult. We had booked a Renault Scenic automatic, but there were only two cars available when we got there. One of them was a local brand with a manual transmission, so there was really no choice. We ended up taking an Opel-badged diesel Mokka, which was in good condition with only 5800 kilometers, almost new. We found the return location on our own, initially going to the pickup point (pickup and return were at opposite ends of the airport) and mistakenly entering a paid parking lot. Fortunately, after asking for directions, we were able to return the car smoothly. Additionally, this rental company directly deducts a deposit, which is refunded after the car is returned. The refund process was relatively quick.

The car I reserved was not available. The upgrade was dirty and required an engine service I was not told about. When I called the office, I didn’t get any help. I had to pay out of pocket for some services on the car that should have been provided( clean, vacuum, ad blue...)