No need to wait in line, the process is simple and quick, and they don't forcefully push insurance.

Satisfied

They upsell additional services without clearly explaining the fees.

I had already purchased full insurance through QEEQ, but the rental company staff kept discussing insurance with me. Due to my poor English, I thought it was a different insurance and ended up purchasing again. Additionally, the rental staff emphasized that their fuel price was cheaper than outside, but since I didn't actually refuel, I think they might be comparing with high-grade fuel prices.

There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card. The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes. Overall, I have a good impression of the ALAMO branch in Toronto.