I have used Zuzuche several times, but this was my first time with Europcar, and it was a very unpleasant experience. I had to wait in line for nearly an hour to pick up the car. The price difference caused by the prepayment was blamed on a discrepancy between their system and the agent's (Zuzuche) pricing, amounting to more than 50 euros. I had to pay their price to get the car. Even the supervisor didn’t take a detailed look or care about the discrepancy and wouldn’t answer the call from Zuzuche's representative in China. Otherwise, they wouldn't give me the car. When picking up the car, it wasn't the one I originally booked, and I wanted to confirm if it could fit our luggage. They rudely said it was the only car left, take it or leave it. On the 14th, returning the car went smoothly. Someone checked the car at the drop-off point, I signed a form, and there were no issues. When it came to billing, a few days later, my credit card statement showed the prepayment deducted, but it was charged in dollars instead of euros, and they calculated it in some unknown way. I have asked Zuzuche about this several times with no response yet. Very dissatisfied.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.

Almost new car with only 3.000 km. No problems at all.

They didn't give me the car I booked because I was late because of the airport process , they let me wait for 30 mins then they upgraded me .

It's nice and easy process to book .