As expected

You are very good in your job and almost everyone you have the best prices

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

Be aware of the charges! For this booking they charged me a lot of extras ( including out of hours at 11pm) that costed me more then my rental booking.

Waited too long at airport to be picked up as first van full and had to wait for 2nd car. Long lines at check out counter. Insurance issues. Ending up buying 100€ more on insurance as goldcar made it sound that the insurance I had bought was not good enough. We were tired of the long process and just wanted to get on with our trip so we paid. Not good!!