Munich-Stuttgart-Metzingen-Göttingen-Hanover-Wolfsburg-Berlin

It's okay. It felt like an eternity walking from arrival to the car rental location. The staff's attitude was mediocre late at night. Unfortunately, my flight landed after midnight, and despite email communication with the platform, the Europcar desk first denied receiving any email and then insisted on charging an extra service fee. Honestly, I understand the policy, but as a loyal Europcar customer, I just have to vent a little about this Munich Airport location.

Queue time was acceptable, around 20 minutes.

When picking up the car, the staff was quite impatient because he needed to leave at 3 PM to pick up his daughter. Moreover, the platform indicated that the car rental would cost over 300 euros, but the rental company actually charged 647 euros. Additionally, the 1500 RMB already paid on the platform could not be deducted from the bill, making it difficult to get reimbursed later. After calling customer service, they couldn't provide a clear explanation. To avoid affecting the visit, we had no choice but to rent the car, thereby bearing the cost ourselves. Furthermore, extending the rental via the app was not possible; it had to be done in person at the store, which was very inconvenient. As a result, we had to rush back to Munich overnight to return the car.

The salesperson was unfriendly because we bought full insurance on Zuzuche instead of their company.

The young man at the airport branch was very nice and patient. My English is poor, but he used Google Translate to help me understand him. Since I had already purchased full insurance from the company, there was no push to buy additional insurance. It was a good experience.