The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.

Very satisfied

Overall satisfied.

The queue was extremely long. Although I had already paid the full rental amount on the platform, I was charged an additional 100 euros at the store, plus a 65-euro service tax for services that were never provided. It's been nearly a month and I still don't understand what happened. The staff's English is very poor, and the extra charges were taken without explanation. Absolutely a terrible experience!

The staff kept trying to upsell their own insurance and fuel packages multiple times after we refused. It was a bit annoying. The English level of the staff in Spain was not very good, making the overall car rental experience less pleasant than in the US and Australia.