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Search for Routes Car Hire in Orlando

Excellent car, terrible pick up process

Reviewed: Wed, Jun 26, 2019
About Routes: 8.0 /10
I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.
About QEEQ: 8.0 /10
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

C.Lucana

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Compact | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, May 28, 2020
“routes is a great company with super customer service, would suggest to friends.”
About Routes: 10.0 /10
very fast and friendly customer service.
About QEEQ: 8.0 /10

NJvisitor

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Medium SUV | Jeep Wrangler or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Aug 1, 2019
“Great Experience”
About Routes: 9.0 /10
Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.
About QEEQ: 10.0 /10
post image

Aggie

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Jun 21, 2019
“Great!”
About Routes: 10.0 /10
Excellent!
About QEEQ: 10.0 /10
Really easy to rent a car :). Thank you for giving us a great deal.

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Full Size Van | Dodge Grand Caravan or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, Jun 2, 2019
“Never again with easyrentcars”
About Routes: 7.7 /10
We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, May 6, 2019
“You guys have to improve the staff members specially the young kid on the front desk.”
About Routes: 5.0 /10
First of all, I got had to wait over 1h to get the shuttle bus from the airport and I had to call three times to finnaly get picked up and once I got to the pickup location the young kid in the counter was so roud very and kep saying I have nothing else to do and that's all we have! So I booked a small sedan car but instead he gives me a pickup truck that use a lot of gaz I use to put 40$ a day just gaz and get over charged for the insurance.

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