Very poor pick up process, read the small print to avoid being forced into paying extra. Great car.

A very excessive wait to pick up the car despite having pre-booked it, around an hour and a half in total. Counter staff not apologetic about this at all, and kept wandering off with no explanation, both between customers and even while they were in the middle of serving me. I ended up paying 4 times as much as the original booking fee due to very well hidden small print and the counter staff not explaining the insurance process clearly in order to get me to pay extra. They make it sound like they will take over £1000 from you and won't return it for up to 60 days unless you pay £30. They pretty much don't give you any option except to pay the £30. I don't have much experience with hiring cars and despite trying to hold my ground I felt pushed into paying the extra.

The booking process itself was very easy but the fuel 'full to empty' policy was not made clear at all and ended up costing me more money that I originally paid for the car hire. Be careful about which fuel policy you use if you aren't used to booking hire cars like me. Take your time to read the small print.