Record Go - Palma De Mallorca Son Sant Joan Airport Information, Car hire Instructions & Policies

Nice car ,smooth transaction in sorting it all out

Do not hire they have lots of hiding charge i paid £29.90 for 3 days rental and paid 200 euro hiding charges and now trying to get back.

A very excessive wait to pick up the car despite having pre-booked it, around an hour and a half in total. Counter staff not apologetic about this at all, and kept wandering off with no explanation, both between customers and even while they were in the middle of serving me. I ended up paying 4 times as much as the original booking fee due to very well hidden small print and the counter staff not explaining the insurance process clearly in order to get me to pay extra. They make it sound like they will take over £1000 from you and won't return it for up to 60 days unless you pay £30. They pretty much don't give you any option except to pay the £30. I don't have much experience with hiring cars and despite trying to hold my ground I felt pushed into paying the extra.

Terrible service at counter, unable to help to extend booking by a day resulting in having to return to Palms airport the next day to pick up a new car. Counter unhelpful and dismissive. Accused me of being rude when she was prickly, unhelpful, curt and rude about me to her colleague in Spanish

Unfortunately, very bad experience! The company didn't ask me with full fuel policy I would like to go. They put me in full/empty fuel policy, it means a clearly a ruse that benefits the renatal company. I payed 123.38£ fuel deposit and and they give me back only 78.48£ eaven if returned the tank full. What happened with the 45£? It is the cost of the policy full/empty ! It was ridiculos. Please, try to avoid this company or ask for a full/full fuel deposit.

Friendly and helpfull

Je me suis fait envoyer chier quand j'ai voulu récupérer le véhicule lorsque j'ai découvert que c'était une Fiat au lieu d'une Ford Fiesta comme ce qui était prévu le monsieur était pas content mais il a quand même fallu qu'il s'occupe de ce problème. On a profité du fait que l'on ne comprenait pas la langue pour nous rajouter des options qui n'était pas au début du coup nous avons payé 234 € une location de voiture au lieu de 100 pour 5 jours.

This company was a total scam. They didn’t honor the voucher and charged me several additional mandatory items. We waited over two hours to rent the car. When we said we wouldn’t pay the additional fueling surcharge since we were returning the car full of fuel they said they would cancel the reservation but not refund our money. Worst rental experience of my life. These guys are criminals.

All a con. Deceiving, terrible. Will never use either of your companies again. Shameful

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!