We booked three Volkswagen Golf station wagons. The customer service said there were only two available and kindly upgraded one for free, clearly explaining that there was no extra charge. However, they didn't inform us what the third car was, nor that it was downgraded. It was a small Skoda Fabia! Moreover, the VW and Skoda cars were in different locations. We had to pick up the VW cars ourselves without staff assistance; whereas for the Skoda, the staff handed the keys to my friend and accompanied them to pick up the car. I didn't even see the keys. My friend, who doesn't speak English and is a bit naive, didn't inform me about the Skoda. After seeing the cars together, I felt a bit angry. So, make sure to check what car you are given when picking up!

The overall experience was fantastic

Communication in English was very clear. An international driver's license, local driver's license, credit card, and address and phone number were required. The process was smooth.

The service was decent, and there weren't many people in line.

Downgraded the car