The overall service was fine, but we only got a Volkswagen Golf, which was a bit disappointing and felt like a loss. I don't recommend renting from EUROPE in Ulm.
1. There was no information indicating an additional airport fee of 21 euros;
2. At the airport, I was informed that I was not old enough to drive the specified model, which contradicts the information in the app;
3. When placing the order, it was mentioned that a phone holder would be provided, but there was none upon picking up the car;
4. The service staff had an accent which made the experience very unpleasant;
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