The customer service was excellent.

We provided the international driving license certification arranged by the car rental service, the white booklet one, but they still told us we didn't have any certification. It took an hour. Just arrived from Auckland to Christchurch, and the international companies didn't need any of that.

There was a rental company staff waiting for us in the arrivals hall right after we got off the plane. After gathering a family from the same flight, she drove us to the rental car point, which took only a few minutes. During the drive, she explained the traffic rules in New Zealand. Upon arrival, an employee immediately helped us with the procedures without any wait or pressure to purchase additional products. The service attitude was excellent.

the vehicle and the whole experience were both excellent, the only demerit-and it's a minor one-was that we paid online but were then charged again for the vehicle at the counter. But the staff caught the mistake and quickly credited the charge back

Car rental was great but car probably needed a slightly better clean. Had dirt on the outside