Very satisfied

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

Dissatisfied

Each customer took a long time to be served while queuing; during the return, they mentioned there was sand in the car, implying a cleaning service was needed; a pre-authorization of 200 AUD was taken, and it's been over a week since I returned home without getting it back. It's unlikely that cleaning would cost 200 AUD.

Overall satisfied