This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.

Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.

Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.

The San Francisco airport location was extremely busy; we waited for almost an hour. The staff were inefficient, and I saw one woman chatting away with a customer, completely ignoring the line behind. Although the rental cost through zuzuche was 1250 USD, we added insurance for about 90 USD, making the final bill 1420 USD. The staff tried to add various insurances, and you have to negotiate yourself. It's quite troublesome, especially if your English is not good.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.