We navigated to the pickup location using the store address ourselves. There was a no-entry sign on the way to the Venice drop-off location, so we called the car rental company for assistance. It turned out that their vehicles are allowed to pass.

The rental company’s service attitude was okay, but they were seriously understaffed! This caused me to wait for almost two hours at the airport before a shuttle came to pick me up. Once I arrived at the store, I had to wait another hour to finish the paperwork. I bought full insurance at the store, yet still had to leave a deposit of 700 euros. By contrast, the same brand's Venice location only requires a 100-euro deposit if you buy full insurance at the store. I wouldn't highly recommend this location.