Good company, a little stingy on the upgrades normally, but you get lucky when they are low on smaller cars and will automatically upgrade you at no charge.
About QEEQ:10.0/10
I rent A LOT! and this is one of the best sites with the best coupons and lowest prices.
“Great car. Great online booking service. Disgraceful service at point of pick up.”
About Routes:5.7/10
I will be writing a formal complaint to you with regards to the customer desk of routes service in Orlando.However,
after a long flight from the UK we were transferred to the routes centre by a shuttle. No problem, great service nice driver.
After waiting for 30 minutes we were served by the most rude obnoxious man I have ever met. Tried to force sell us additions such as break down cover, toll passes and additional insurance.
We refused all even though he had pre printed all in the form for us ready to sign!
We explained in detail that we had already taken out additional insurance cover in the uk prior to our rental to cover the shortfall in basic cover provided. The man asked to see this certificate and even had the gall to continually say to us we must cancel it and take out the cover he could offer.
Disgusting behaviour which left myself and my wife feel quite threatened. After reprinting the form not to include the items stated he proceeded to take us to the car.
No explanation of features functions or refuelling procedure. A Brief walk around the car (in the dark) where I had to point out a scratch on the door and that was it!!
He Didn’t even notify me of mileage or discuss existing level of fuel left in the tank to start with. The form I took away stated full even though it was only under a quarter of a tank full....
Another item to note,
They also wanted full payment from us again even though we had already paid upfront all costs in January?
we had to show evidence of this, (luckily we had bought the receipt you issued To us on purchase prepaid in the uk.
Not a good start to our holiday which left us quite angry and distressed for a few days. We just had the nagging feeling we were being scammed by the man and we’re going to be hit with additional charges.
This was added to after he blatantly watched me enter my credit card pin into the machine to pay the pending deposit. Disgusting.
We reserved a Jeep Wrangler (or similar) and we’re pleased to get the Jeep as requested. The staff at pick up and drop were quick and efficient. This is my second time renting from them and will definitely do it again. The price could not be beat!
Car was great! Excellent condition. The only problem is I had a flight to catch at 6:45 and Routes did not open until 6am which I was not aware of. I assumed there would be a drop box and or instructions on what to do if you have an early flight. There was no drop box to leave the key and car. If this were available I would strongly recommend routes, otherwise if you have an early flight to catch you might want to look elsewhere. It was a great experience minus the drop off mishap.
The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions
Great staff
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using.
Overall a good experience.
I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed!
Fortunately, I was 30 minutes early, but that was also noted that I was early!
About QEEQ:10.0/10
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