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From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9466801052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9466801052
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Reviewed: Tue, Sep 3, 2019
About AVIS: 2.0 /10
The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

Relevant Reviews on AVIS Frankfurt Airport

Bruce Hood

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Reviewed: Tue, Nov 20, 2018
About AVIS: 2.0 /10
I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

Lester Horatio

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Reviewed: Mon, May 13, 2019
About AVIS: 10.0 /10
It was convenient to pick up the car following the signs at Frankfurt T1. I switched to a VW Golf DTI which was a bit more expensive but worth it. Drove up to 200 km/h, thrilling! Returning the car was a bit tricky with the GPS, easier to follow the airport signs, T1 arrival, then follow the car rental directions.
About QEEQ: 10.0 /10

Zara Wyat(t)

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Reviewed: Tue, Aug 19, 2014
About AVIS: 8.0 /10
Very good, the car was new and the entire trip went smoothly. The only issue was that I had to wait at the rental counter in Frankfurt airport, and the process was a bit slow.
About QEEQ: 10.0 /10

Madge Walter

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Reviewed: Thu, Oct 22, 2015
About AVIS: 4.0 /10
When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.
About QEEQ: 10.0 /10

Elva Nathaniei

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Reviewed: Wed, Oct 28, 2015
About AVIS: 10.0 /10
Good attitude, no extra upselling, and easy car pickup.
About QEEQ: 10.0 /10

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