Car rental was as expected AA

AA

Confusion and wrong key made a car change necessary and took nearly an hour to get car and exit facility.

The car wasn’t ready when I got there. It had to be cleaned. Our flight was late and I had to drive two more hours to my destination. It would have been nice to have had it ready. However, the car was what I expected and customer service at the counter was knowledgeable

Queued for ages. £280 booking became £660 after add ons. Tolls - advised penalties. Never actually went on toll road. Collision damage waiver - bought through EZ rent - Fox advised that it was not at minimum legal level so added their own.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.