Frankfurt-Munich-Austria-Frankfurt

I booked a Mercedes A-Class, and after checking the website, I found that equivalent cars were Audi A3 or Infiniti Q30. But when I arrived at the store, I was given a Volkswagen Golf (which is much cheaper according to the website, and I would have chosen that to save money). The store said it was because this Golf had higher specifications. Very frustrating, but since there was no other option and I had already paid, I had to accept it. Due to changes in the pandemic situation, I was worried about travel restrictions when returning to Germany, so I wanted to contact the rental company for a different drop-off location. Although it was expensive (400 euros), the main issue was the customer service attitude. They were not accommodating at all; it felt like I owed them money and they were chasing me to return it to the agreed location. Customer needs changed due to the pandemic, and it's not like I wasn't paying the fee. They didn't need to make it so difficult for the customer.

Average

Clearly specified on the rental car website that we needed a child seat when renting, but upon arrival, Europecar claimed they had no idea. The rental platform provided no after-sales follow-up. Poor service, not recommended. It's unreliable and a waste of time.

No repair service provided. No compensation for damages.

Very easy process, friendly and polite! Definitely recommend this location for car rentals

Great deal for car rental compare to other apps