I booked a Mercedes but was given a Volkswagen at the store. They claimed it was the same car group. Does this count as the same car group? This seems like fraud.

Probably won't consider AVIS again. They charged an extra driver fee when picking up the car but since we forgot the proof, they deducted another fee when returning it. They were also very uncooperative and had a bad attitude regarding fines incurred during the rental period.

After discovering the extra charges, I went to the counter to discuss, but there was a long queue and the staff had a very indifferent attitude.

We had 7 people along with luggage. The 7-seater car we booked was too small and unusable upon arrival. AVIS staff helped us switch to a slightly larger Ford model, which was very convenient.

Great company, smooth communication, fast processing, and excellent vehicles!