They couldn't sell me an upgrade, so they gave me a lower-grade car. I booked a car with space for two 24-inch suitcases, but the Mini Cooper they provided had no trunk space. I had to pile the luggage on the back seat, increasing the risk of theft.

The rental and exchange process was smooth, and the car's quality was excellent!

I arrived in San Francisco already feeling exhausted. When renting the car from Thrifty, the staff told me that I must buy third-party liability insurance as required by California law. I ended up spending half an hour on the phone with the domestic rental car service. Some representatives said it wasn't necessary, while others said to pay it first and discuss later. The inconsistency in information was very poor, wasting much of my time. Ultimately, due to my firm stance, they temporarily did not charge me for the third-party liability insurance.

Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.

Great service

L’employé m’a embrouillé avec son histoire d’assurance et au final je n’ai pas payé le prix prévu initialement sur votre site. C’est inadmissible comme méthode. Sinon le véhicule était très bien, pas celui prévu au départ mais son équivalent.

Facile de réservé sur votre site avec des prix attractifs.