The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.

Charges are not clearly explained. The staff only smiles, but overall it's good.

The company could not process payments using a MasterCard with a UnionPay logo, and consequently refused to rent a car to me. They claimed that the deposit I paid was to the rental website, not to them. They directed me to another company at the store to handle the rental. To avoid disrupting my travel plans, I had to rent a car from another company at the airport for the full price. If I had known this beforehand, why would I have bothered to select a cost-effective rental website?

The efficiency of the pick-up counter is not high, and the waiting time is long, but the staff's attitude is good. The car is in good condition. The return process is simple and very convenient.

The service process is simple and efficient