The price for the car upgrade was very reasonable, just an additional $25 per day.

The lady at the pickup service was very nice and even upgraded our car for free (mainly because the original car would take time to be ready, and she was kind enough not to make us wait too long). Initially, there was an attempt to sell us insurance, but when we said no, they did not push further.

After receiving the documents, they didn't assist immediately. The staff left the counter and returned only after about half an hour. They didn't provide a large car as per the rental agreement, instead gave a midsize SUV. After negotiating and finding another window, they finally agreed to change it. The entire pickup process took about four hours!

There were quite a few people in line, and with only a few counters, I waited for more than half an hour. However, the crowd indicates that AVIS is quite popular.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.