Very satisfied, the car is new, spacious, and clean.

For these 8 days, I only drove on highways, never drove on any dirt or gravel roads. November in California is neither too hot nor too cold, how could the tire blow out?! The tires must've already had issues! The customer service is supposed to be 24/7, but no one answered at 10 PM local time! Ended up calling 911 for a tow truck! And they still mysteriously charged me money when returning the car!

This is the first time I've encountered being charged for returning the car early without a refund. I already bought insurance, but they added more insurance, leading to duplicate purchases. This made me have to go to the store to resolve it, wasting a lot of time.

Rented a car for the first time, it was a great experience

At the Los Angeles airport location, there were long queues and poor efficiency; it took nearly an hour to get the car. On-site, I was informed that only the main driver's credit card could be used for the deposit, not MasterCard UnionPay, and only Visa UnionPay. The reservation was made under my friend's name, who is the main driver and only has MasterCard. I had prepaid for the car and had a Visa. I contacted the rental company customer service to change the main driver to me or coordinate somehow. Despite explaining the issue three times, they kept repeating: 'You need to prepare a MasterCard or Visa credit card. We're sorry, but we can't solve this.' They totally didn't understand my issue! Eventually, the on-site staff coordinated with a supervisor to use my friend's MasterCard, but it added $150 for insurance!