Efficient

1. The rental office forced a Roadside Assistance Package (RSN) on me for $78, explaining it as 'various taxes and fees.' I was not careful at the time and did not question it. Remember to clearly review and ask about all charges before signing anything, since once signed, you cannot appeal. 2. I did not use the Toll Pass, but I was still charged $28 (4 dollars per day for 7 days). I suspect it's because I accidentally went through an electronic toll lane on the Golden Gate Bridge (although I had paid online in advance), which activated the toll pass and resulted in a daily charge. This is completely unreasonable.

They added accidental insurance without informing me, which is very unreasonable! The experience was terrible.

It was okay. They tried to sell insurance.

Car rental companies in the US tend to be strong-willed, with no inspections for pick-up and drop-off. There's a higher level of social trust, but the service awareness is relatively poor.