The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.
Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.
We had 7 people along with luggage. The 7-seater car we booked was too small and unusable upon arrival. AVIS staff helped us switch to a slightly larger Ford model, which was very convenient.
Between Terminals 1 and 2, many car rental companies are grouped together, making it easy to find.
About QEEQ:10.0/10
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