Returning the car was very convenient. On the insurance company's recommendation, I purchased roadside assistance and ended up using it.

Very convenient and reliable, definitely my first choice whenever possible.

I rented a Jeep on the website, but they gave me a Kia. Although the models are similar, I was still a bit disappointed at first. There was Chinese service in San Francisco, but the upselling took quite a long time. Nevertheless, picking up and returning the car was very convenient and quick.

I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.

Overall, it was quite good. The process of picking up the car was smooth, but there was some disagreement over the rescue insurance.